Shipping / Terms of Delivery
Is there a minimum bottle order amount?
The minimum bottle order amount is 6 bottles which can be mixed. However, if you would like our flagship Odyssey or Prodigy, we are happy to send a minimum of one bottle.
How will my wine be delivered?
Wine purchased from Katnook Estate can only be delivered to persons aged 18 or above. Our couriers reserve the right to request photographic ID before handing over any wine. If the recipient is unable to produce appropriate ID upon request, the wine will not be delivered.
In some cases, we may agree to delivery using the Authority to Leave option. This means that the wine will be left on your premises in a safe place or else a card will be left for you to collect the wine from your nearest Post Office. If we accept your request for delivery using the Authority to Leave option and there are persons at your premises who cannot provide proof of age ID at the time of delivery, the wine will not be left at your premises and instead will be available for collection from your nearest Post Office subject to presentation of valid ID. Katnook Estate and its contractors associated with the delivery do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Katnook Estate from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, suffered or incurred by you or any other person or entity as a result of using the Authority to Leave delivery method.
Katnook Estate is licensed to sell alcohol to Australian residents and can only deliver alcohol to addresses located in Australia. Katnook Estate accepts no responsibility for any arrangements made by you for the delivery of alcohol outside of Australia.
Delivery of alcohol into certain areas in Australia is restricted. For example, Katnook Estate will not deliver alcohol to the following postcodes in Queensland:
Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode 4830, Hope Vale Postcode – 4871, Injinoo Map Postcode – 4876, Kowanyama Postcode – 4871, Lockhart River Postcode – 4871, Mapoon Postcode – 4871, Mornington Island Postcode – 4825, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4873 and Yarrabah Postcode – 4871. These areas may be modified or added to from time to time.
Wine will be delivered using the Wine Delivery Australia service, the Australia Post eParcel service will be used if a PO Box is selected as the delivery address.. Depending on your location within Australia, the delivery time will usually be within 10 working days from the time we process your order. Deliveries are normally made between Monday and Friday, 9.00am and 5.00pm.
If you are not available to accept delivery (and we have not otherwise agreed to delivery using the Authority to Leave option), the courier will leave a note for later collection from your nearest distribution centre. The distribution centre will only release the wine upon presentation of identification that corresponds to the name of the consignee. If the order is not collected within the timeframe notified to you by Wine Delivery, it will be returned to Katnook Estate's distribution centre. If re-delivery is required, you will be responsible for any charges incurred in re-delivering the wine to you.
Katnook Estate accepts no responsibility for deliveries to incorrect or incomplete addresses provided by customers. If you provide an incorrect address and delivery is completed, you will be responsible for the purchase. If you provide an incorrect address and delivery is not completed, the order will be returned to Katnook Estate's distribution centre and you will be responsible for any charges incurred in re-delivering the wine to the correct address.
Risk and title in wine purchased from Katnook Estate will pass to you upon delivery of the wine at your nominated delivery address. Katnook Estate accepts no responsibility for damage caused to wine after delivery.
Heat Policy
As heat is detrimental to wine quality we recommend that wine not be sent when the temperature exceeds 35 degrees celsius between Katnook Estate and the destination. All orders will be held until the Bureau of Meteorology forecasts temperatures lower than 35°C for the transit period.
What if I want to return or seek a refund for wine I have ordered?
In the event that wine is damaged during transit or appear to not be of acceptable quality, you must, within 14 business days of delivery of the wine, provide Katnook Estate with written notice to cellardoor@katnookestate.com.au giving reasonable particulars of the alleged damage or quality issue. You acknowledge and agree that no claim will be accepted by Katnook Estate (or any of its agents) for any damage to the wine which occurred during transit or for any wines that are not of acceptable quality where written notice is not provided within this period. On accepting your claim, Katnook Estate will at its discretion replace or refund the wine and pay for any additional delivery charges. Other than in the circumstances set out in this section, and subject to any rights you may have under applicable laws (including the Australian Consumer Law), Katnook Estate will not be obliged to accept any return or make any refunds to you in respect of the wine, including but not limited to a change of mind by you.
What if the wine I have ordered is out of stock?
All wines are sold on a while stocks last basis. If a specific vintage is out of stock but we have an alternative vintage, we will provide you with the alternative vintage. Otherwise, we will contact you if any wines ordered are out of stock.
How has Katnook Estate limited its liability?
As a consumer, you have certain rights under consumer protection legislation, including the Australian Consumer Law (Consumer Rights), which cannot be excluded or limited by Katnook Estate. Your Consumer Rights include statutory guarantees that any wine supplied to you will be of an acceptable quality, and will be fit for any notified purpose. Nothing in these terms and conditions is intended to exclude, restrict or modify your Consumer Rights.
However, to the extent that it is permitted by law to do so, Katnook Estate makes no representations or warranties, express or implied, other than those implied under the Australian Consumer Law, with respect to the availability, performance, security, characteristics or operation of the wine offered by Katnook Estate and will not be responsible for breach of any such representations or warranties.
To the full extent permitted by law, Katnook Estate limits its liability for a breach of your Consumer Rights, at the option of Katnook Estate, to:
- in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and
- in the case of wine, the replacement of the wine or the supply of equivalent wine, the repair of such wine, the payment of the cost of replacing the wine or acquiring equivalent wine, or the payment of the cost of having the wine repaired.
To the full extent permitted by law, Katnook Estate will not be responsible for any loss or damage that was not foreseeable to both parties at the time of entry into these terms and conditions or for any indirect or consequential loss or damage, howsoever caused and whether arising in contract, tort (including negligence) or otherwise.
What changes can Katnook Estate make to the terms?
Katnook Estate may amend these terms and conditions from time to time and will display any amendments on its website. You should regularly check the terms and conditions displayed on the website.
If Katnook Estate decides to amend these terms and conditions in a way that it reasonably considers will substantially and adversely affect your rights, Katnook Estate will give you notice by electronic mail or by regular mail to the address provided by you in your account settings. Your submission of an order for any wine to Katnook Estate following receipt of such notice will constitute acceptance of the changes to these terms and conditions.
How will Katnook Estate use my personal information?
Unless you ask us not to, Katnook Estate may use your personal information to provide information to you about other wine and services that it may offer from time to time.
How do I communicate with Katnook Estate?
If you have a complaint or query, you can contact us by using any of the contact information set out below:
Postal address: PO Box 6, Coonawarra, SA 5263
Email: cellardoor@katnookestate.com.au
Phone: 08 8737 0300
Fax: 08 8737 0330
Calls from landlines in Australia are charged at local call rates. Calls from mobile phones may attract a higher rate. You will be billed by your telephone service provider and should direct all questions regarding call charges to that provider.
What else should I know?
We can transfer our rights and obligations under these terms and conditions to any third party provided this does not affect your rights under these terms and conditions in a negative way.
These terms and conditions are personal to you. You may not transfer your rights or obligations under these terms and conditions to anyone else.